Your satisfaction is our priority. Due to the perishable nature of our products, we handle returns and exchanges with care and consideration.

Perishable Items: Fresh flowers, plants, and edible gifts are not eligible for returns or exchanges unless there is a quality issue upon delivery.

Quality Concerns: If your order arrives damaged, wilted, or not as expected, please notify us within 16 hours of delivery by contacting +94 70 789 8989 or support@shirohanaflowers.

To assist with your claim, please provide clear photos of the damaged or unsatisfactory items along with your order details.

Return/Replacement Process: To initiate a return or replacement, please reach out to our customer care team at +94 70 789 8989 or support@shirohanaflowers.

We will guide you through the process and arrange for a return or replacement if applicable.

Refunds: Refunds will be processed to the original payment method within 3–6 working days after we receive the returned item or confirm the complaint.

Order Modifications & Cancellations
Orders can be modified or cancelled within 4 hours of placement by contacting us directly at +94 70 789 8989 or support@shirohanaflowers.
After this window, we may not be able to accommodate changes due to the handcrafted nature of our products.

Customer Support
For any questions or assistance, please reach out to our customer care team at support@shirohanaflowers or call +94 70 789 8989.
We are here to ensure your experience with Shirohana is seamless and joyful.