Last updated: June 2025

Welcome to Shirohana. Please read these Terms and Conditions (“Terms”) carefully before using our website and services.

By accessing or using Shirohana’s website and purchasing our products, you agree to be bound by these Terms.

1. Definitions

Company, We, Us, or Our refers to Shirohana.
You or Customer refers to the user or purchaser of our products and services.
Products means the floral arrangements, gifts, and related items offered for sale on our website.
Service refers to the Shirohana website and any related services we provide, including delivery and events.
Website means www.shirohanaflowers.com

2. Use of the Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

3. Orders, Payments and Delivery

Prices are as listed on the website and may change without notice. Payment must be made in full before processing.
Delivery areas and times are specified on the website. It is your responsibility to provide accurate delivery details and ensure someone is available to receive the order.
Perishable products such as flowers are delivered fresh; we cannot guarantee longevity after delivery.

4. Returns and Refunds

Due to the perishable nature of our products, returns are generally not accepted unless the product is defective or damaged upon delivery.
Customers must notify us within 16 hours of delivery. Refunds or replacements will be provided at our discretion after verification